Cultural mediator Humanitarian Hub

Doctors of the World is an international medical development NGO which is part of an international network. We provide medical assistance to vulnerable groups in Belgium and the rest of the world.

We aim for universal health coverage where every person has access to care, without barriers (financial, cultural, geographic, etc.).

In Belgium and around the world, our projects are intended for all people who have no or restricted access to health care. In particular, they are structured along five axes: people on the margins of society (homeless or paperless people, drug users, sex workers, etc.); children in vulnerable situations; women (accompanied in their fight for equality and against sexual violence for example); migrants or displaced persons and victims of crises or conflicts.

To carry out our mission, we base our work on three pillars:

· Caring : organizing real access to care for people.

· To accompany change: more than to help, we want to change things in the long run.

· Testify : we do not remain silent. Thanks to our experience and our presence on the ground, we challenge the people in power (local, regional and (inter) national) with facts, figures and realities.

Our projects rely on a series of values common to our entire organization: social justice, empowerment, independence, commitment and balance.

THE ESSENTIALS

Under the supervision of the Coordinator, you ensure a better mutual communication between the beneficiaries and the stakeholders of the Humanitarian Hub.

The cultural mediator reduces the cultural and linguistic barriers to facilitate the access to the services of the Hub for the migrants, helps the workers to understand better and follow-up the behaviors, and needs of the public.

MAIN TASKS

As interpreter :

Examples of tasks :

· Translation of documents of the Hub in the needed languages ;

· Translation for the different workers of the Hub with a priority on the common spaces: doors, ticket distribution, reception, halls... ;

· With the workers of the Hub, help in the choice, the formulation, the diffusion of messages.

As mediator :

Examples of tasks :

· Help at the entrance, the ticket distribution and the different receptions to explain how de Hub works, prevent conflicts, follow-up individual cases;

· Give information about the situation of the beneficiaries to the activity responsibles in function of their needs;

· Participate in the reflection on the project activities and the organization of the Hub by giving feedback received by the beneficiaries.

As integration officer :

Examples of tasks :

· Collect the comments of the beneficiaries on the execution and the quality of the activities in the Hub;

· Organize focus groups with the beneficiaries on different themes established with the teams of the Hub;

· Filter at the door and in the Hub to identify the most vulnerable people;

· Create a link with internal and external partners and support the orientations;

· Sensitize and promote the Hub services by using the present tools.

As liaison officer :

Examples of tasks :

· Inform, support and coach the persons in and around the Hub to facilitate their comprehension of the specific aspects of the cultural context of the beneficiaries with the objective of improving the access and the quality of the proposed services;

· Share with the assistant of the coordinator information on situations (violence stories, bad treatment and other particular problems);

· Participate in the team meetings, the supervision on the demand of the project coordinator.

YOUR PROFILE

· High school diploma. Bachelor degree social studies, anthropology or paramedical studies with an official qualification of translator are assets.

· Experience in the social sector and/or with vulnerable publics. Experience in and NGO is an asset.

· Capacity of cultural mediation, a first identical professional experience.

· Teamspirit, efficient communication, stay calm in all situations.

· Excellent communication written and oral. Redaction capacities.

· Languages: Arabic, Tigrinya, Amharique and English.

· Knowledge of Office pack.

WE OFFER

· An enthralling job in a dynamic and family-like environment, within a team of professionals.

· A part-time (75%) contract of indefinite duration.

· Restaurant tickets - reimbursement at 100% of public transport charges – hospitalisation insurance

· A gross salary of € 2.039,91 for 0 years of experience and a gross salary of € 2.243,90 for 10 years of experience. Relevant experience recognized.

INTERESTED ?

Please send your application (CV and motivation letter) using the form below before 26/02/2020:

https://doktersvandewereld.be/doe-mee/cultural-mediator-humanitarian-hub

MdM thanks you for the interest in our organization and wishes you every success in your career.

MdM-BE reserves the right to finalize a recruitment before the closing date of receipt of applications. Médecins du Monde is committed to people with disabilities and fights against all forms of discrimination. We inform you that the data concerning you are computerized; they will be treated confidentially. In the context of this application, your data are kept for a period of 6 months. Only persons authorized by our General Privacy Policy will be able to access your data for strictly internal purposes.

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Dokters van de Wereld België
kruidtuinstraat 75
1210  Brussel


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