Out-Patient Department Project Coordinator (m/f)


The MSF Academy for Healthcare is an initiative that has been created with the aim to increase the quality of health care provided by our staff to the patients we assist in the missions. The Academy will focus more specifically in the countries with the most acute needs and gaps in their medical HR, and at present all activities are taking place or planned in Africa.

Several requests from the field operations came to the MSF Academy to develop a component on training to support the quality for OPD consultations. For this reason, an analysis was carried out by Sylvie Jonckheere on a 3 month (50%) short term contract to explore this field and develop a working hypothesis.

The conclusion was that:

· Quality of consulations depend on several factors, not only the individual competencies of the consutlaing staff. A model was developed to synthetise this analysis.

· Several projects are in demand of a training support.

· Some academic partners have been identified that could be useful partners.

· Other initiatives in the movement work on this topic, the most prominent is the eCare project carried by OCG. They have expressed a clear willingness to collaborate, notably on the training component.

Based on this, a decision was taken by the MSF Academy team to start to work on a component of OPD consultation training and quality support. This idea was strongly supported by the steering committee of the Academy. For this purpose a technical and project coordinator position is opened. We aim to develop a 3-year program with regular reviews of pertinennce and approach.

The main purpose of the position is to build upon the analysis and develop the program in several phases. In the first phase to deliver direct and directly useful support to the participating projects. In parallel, and mainly in the second phase, develop reflection and analysis to improve practice more profoundly.

The OPD program has objectives that are closely related to the objectives of the Post-Graduate Diploma in Infectious Diseases program of the Academy. At this stage the development of the PG Dip ID is steady but slow due to the lenghty registration processes in South Africa.

In the medical department of OCB, other people work on training at OPD level (pediatrics, ABS, BASIC, etc.). It will be important to interact with all initiatives and to coordinate efforts towards the best level of efficiency.


· Develop a training package for OPD consultants targeted to the needs of the identified participating projects. Either by sourcing (and adapting) existing material or by developing material de novo.

o In a first phase with a 'Quick wins' approach in view of current needs.

o After that, in a strategy to further expand the offer in-depth and towards broader scope of priorities.

· Provide direct support to the implementation of these trainings, in coordination with the rest of the Academy team.

· Explore and develop useful partnerships around this program:

o eCare at OCG, finalize the analysis and, if concluded positively, formalize the collaboration.

o Academic partners.

· Further interaction with operations, in the first place to identify potential new OCB project to interact with, in a later stage also at other OCs.

· Develop an agenda for further analysis of the determining factors of quality of care at the level of the OPD consultation, and the development of a more comprehensive strategy to improve the quality of diagnosis and treatment at OPD level.

· Support the development of the PGDip ID, in coordination with the rest of the team of the Academy.


· Medical doctor or nurse with expertise in primary care consultations:

o A doctor with training in family medicine (general practice) is a significant asset

o A nurse with training as a clinical nurse practitioner or a practice nurse would be an asset

· Tropical medicine background

· Experience or strong interest in teaching

· MSF field experience is an asset; if not, good experience in African rural primary care settings

· Fluent in English and French

· Experience in project development

· Capacity to work autonomously

· Willingness to travel to the MSF field projects on a regular basis

· Good networker

· The candidate adheres to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment.


· CDD – full time – for 12 months, based in Brussels (negotiable), with regular field visits that could last up to 4 weeks

· Insurance (DKV) – Complementary pension plan – Accessible food prices at MSF canteen – reimbursement (100%) of public transport costs

· Start date : from May 20, 2019

Final date to apply: 03/05/2019

Application to be sent to Caroline MAES (caroline.maes@brussels.msf.org) or rue de l'Arbre Bénit 46, 1050 Ixelles

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